As General Secretary at the cricket club, it was my task to find quotations for installing air conditioning in our function room and bar area. Adcocks produced the most thorough quotation, and this was no surprise as their site survey was the most comprehensive, taking into account the dimensions and size of units needed showing the calculations they made, rather than the competitors who were doing this "by eye". With a reputation for excellent aftercare, Adcocks were clearly the choice for us.
Being a non-profit business ran by management committee, the decision to invest in a new system took some time, and Adcocks were on hand to support with various options and recommendations.
When eventually approved, Adcocks sprung into action with a pre-works survey and the install started with a couple of weeks despite waiting a while for us to approve the works. This was very impressive.
The engineers on site were polite, punctual and well informed about their products and how the install would work with the existing electrical installations, liaising with the electrician regularly on new power supply requirements. Despite losing a day to snowy weather, the install was completed on time and a good demo of how the units operate was given to a number of staff and committee members.
We cannot recommend Adcocks enough and the service represents excellent value - and we now have some very warm happy customers this winter... and we'll certainly behaving some cool happy customers in the summer!
General Secretary, Studley Cricket Club
May I take this opportunity to thank you for your excellent response and support to DS Smith with the Installation of the three A/C units to Sub 5A I/O room. The area was struggling with cooling and there was a high possibility the paper machine could crash shut due to a transformer tripping on high temperature. Your response to replace all 3 units within 24 hours of my phone call is a credit to your company and the service you give to DS Smith. Please can you pass on my. Once again your support is very much appreciated.
Jon at DS Smith
I would like to say that it has been a pleasure to work with Adcock at Ashford Commercial Quarter. Much initial work was undertaken by Adcock to help value engineer the project.
They have been very helpful and flexible and performed very well under a very tight programme and have been able to increase their onsite presence to meet specific targets.
Chris – Quinn Estates
Thanks for your Email. I am very pleased with the installation. The wine store is already down to the required temperature. The 2 engineers were very pleasant and worked extremely hard - working and cleaned up afterwards better than I could have done.
Philip Emerton, Herons Creek
I had to drop you a line to let you know that Trevor and Simon have done such a good job for me. They didn’t stop working from the moment they arrived till the moment they finished. They were extremely careful, very considerate and mindful of this new and rather special house with very light beige plain new carpets everywhere. They took a lot of care and seemed to give a lot of thought to what they were doing – dare I say if you can please me, you can please the Queen!!! A bit of a perfectionist I am. I had forgotten Trevor had put the air-con into our last house, but he reminded me. They both always had a nice smile on their faces even though the heat and small cupboard they were working in, must have been a little testing.
There was one minor hiccup when they cut through the ceiling above me by mistake. It was lucky I was working beneath and could stop the sawing immediately. But this was due entirely to the positioning of some of the infrastructure – but by the time they had finished you would never know this had happened.
I do hope you will let Peter know too, and Trevor and Simon that I am very thrilled with everything – thank you so much. I wouldn’t have anyone else do my air-con.
Mid Kent College Project: As usual Adcock’s delivery on this project was a huge factor in getting it handed over on time and within a very demanding 10 week programme. Their staff willingness to go that extra mile was a huge factor in achieving this and this has been recognised by the client with the prospect of more projects on the horizon.
Director, Apex Contractors Limited
NMRB Research Norwich (UEA)
On behalf of Eyre Group I would like to thank the whole team at Adcock Refrigeration for the installation of the new constant temperature rooms within the new laboratory wing at the Norwich Medical Research Building.
At the initial site visit they took the time to fully understand our client’s requirements and found a solution that satisfied their needs and fell within our budget.
When it came to the installation of the constant temperature room, their installation engineers were able to work around a very the busy construction site by starting early and working late. They liaised well with our site team and also the main contractor to ensure the work was completed on time.
Adcock were selected for the design capabilities and professional approach. We have selected Adcock for two other projects in Cambridge area based on their delivery at the Norwich Medical Research Building.
Their good work did not finish there as the post installation support was also exemplary.
It has been a pleasure to work alongside Adrian Bonfield and his team to achieve client satisfaction.
Operation Manger, Eyre Group
I would just like to inform you about two outstanding engineers (Michael & David- from Northampton) that have been with us at Chargemaster (Capability green, Luton) for the past two days.
They were professional, courteous, polite and kept us informed at all times and I must say they are a credit to Adcock.
Thank you for providing a great service.
Following the works carried out by Adcock to the repairs to the Climaveneta Chiller at building 160, I would like to forward my commendations for a professional and friendly service which you have provided.
Please give extra thanks to Mr Brian Parker for his friendly and professional manner whilst carrying out works here on what can be a rather tricky and frustrating place to come and carry out works.
We have had a relationship with Adcock for many years and they provide all of our service and maintenance in our air conditioning plant. There are two main engineers that are very familiar with the site and for this installation they were able to identify the best system based the size of the entrance roof and site knowledge.
We had to obtain 3 quotes for this project and Adcock won the work on their competitive quote and knowledge. The installation was seamless - they knew all of the people involved, who to contact and where to isolate the power. We would certainly recommend both Adcock and the technology used.
Mr Manoj Chohan
ENERGY MANAGER, SOUTHEND HOSPITAL A&E DEPARTMENT.
We have introduced new technology to maximise energy efficiency and to ensure that our cold chain is not compromised at any stage.
Crown Chicken Ltd has a long trading relationship with Adcock Refrigeration who have provided an excellent service to the site for the majority of our trading history and they will continue to do so into the future with us.
Engineering Manager - Crown Chicken Ltd
Just wanted to drop you a quick email to say how impressed I have been with the running of the Islington High Street Pret a Manger job. Yourself, Neil and his team were absolutely brilliant through out the project.
The shops feedback was great and said your team were very helpful for the duration of the project. I was on site with Neil today and was very happy to see the completed project, the workmanship was of the highest quality and a pleasure to see.
Thank you very much and it been an absolute pleasure to work with you and Neil on this project and look forward to the next one.
AFM - City Region - For Pret a Manger
I must write to commend the Adcock engineers who worked in the Oncology department over the weekend. Their time keeping was spot on; we saw clean and precise working practices - all in all a very professional job. Too often these days I have to write complaining about contractors and their work. It makes a welcome change to write expressing thanks.
The Clerk of Works, Cambridge University Hospitals NHS Foundation Trust
As a businessman and a London Home owner, I experience regularly the service of maintenance men, workmen and employees of various trading companies. I have come to realise that the common denominator amongst these traders is one of mediocre service if one is lucky.
Once in a while, however, something happens to change my opinion. Such was my experience this morning when one of your men came to attend to a fault in my a/c system.
Knocking on my door bang on 9 o’clock was one of your engineers, smart in appearance, tidy and ready for work. No traffic, weather or bomb scare reports to try and mitigate his late and hurried arrival; On the contrary – he mentioned that he did not wish to disturb me any earlier having arrived well before the scheduled time set by your office!
In carrying out his normal duties as an a/c engineer, he performed these with such efficiency, courtesy and competence that it was a joy to watch. I am sure his manner will have been the same late in the afternoon as first thing in the morning as, no doubt, each of his calls is treated in the same way. I am almost looking forward to a unit breaking down so that he can come again!
I just wanted to drop you a line to say how pleased we were with the installation of the Toshiba equipment. Your engineers kept the mess and disruption down to an absolute minimum and cleaned up very well.
All the pipework is hidden in the wardrobe and neatly covered with trunking. I would thoroughly recommend Adcock to anyone who wanted a similar installation and would like to thank you personally for the very helpful and courteous way you dealt with us. It was much appreciated and a perfect example of customer care. Of course, we have yet to use the equipment in anything but "test mode", so let's hope for a long, hot summer!
I would like to thank you for installing the A/C in the canteen/chill out room and conference room. I know the pipe runs were very challenging. It’s all working great.
We have been with Adcock for years and they continue to do the vast majority of air-conditioning and ventilation work on developments with respect to commercial work, both speculative and built for end use designs. They have a fast, efficient service and regularly perform within budgets, on time, with a quality product. Our ongoing working relationship is excellent. Adcock contributes a lot with ideas, prices and spaces and really make us feel like we are customers.
Construction Director , Artisan Developments
On behalf of all the staff at Giant UK Ltd I’d like to thank the whole team from Adcock, who did a tremendous job from start to finish installing an entire air conditioning system in our offices.
At the initial site visit they took the time to fully understand our needs and found a solution that satisfied those needs, fell within our budget and also took account of the existing design of our offices, showroom and training facilities.
When it came to fitting the units, their installation engineers were able to work around our busy staff by starting early and working late into the night. They liaised well with our team and also our builders and ensured the work was completed on time.
Their good work did not finish there as the post installation support was also exemplary.
The Giant team cannot thank you all enough.
HEAD OF FINANCE & OPERATIONS GIANT UK LTD
Adcock Refrigeration and Air Conditioning have been the University of Kent’s service provider at both the Canterbury and Medway campuses for many years and provide a first class service at all times. It was a very short time after asking them for a quotation that they came to the site and provided a detailed, competitive quote for the removal and replacement of the water chiller at the Kent Business School.
This job went very well indeed. There was an important meeting taking place during one of the days and the engineers were asked if they would be able to stop the work on the roof until the meeting had finished – which was no trouble at all to them. Overall, I was very satisfied with the replacement of the chiller.
ELECTRICAL MANAGER, ESTATES DEPARTMENT,
UNIVERSITY OF KENT
I would like to take this opportunity to thank you for the input in getting the units sourced and the works programmed.
I would also like to thank your engineers for the works carried out since Friday and the seamless way this has been done. They have worked as late as needed and have completed each phase of the works as and when they said they would. All the areas have been left in a clean and tidy condition and you wouldn't even know they had been there.
Thanks again for getting these works sorted.
M & E Maintenance Manager
Historic Royal Palaces
HM Tower of London
McGee Group are specialists in civil engineering, building, structural and demolition solutions.
On behalf of McGee I would like to compliment the Staff at Adcock Reading who have given us the most fantastic service over the 5 years that we have used you for servicing, maintenance and any other problem that we have experienced with our Air conditioning units.
Your staff have always been more than helpful and willing to sort out any issues with the units. Our building relies heavily on both heating and cooling, all of which is delivered by your units.
I look forward to continuing our mutual relationship,
Head of Security
I would like to pass on Napp's thanks to you and your Teams for the prompt and professional way you responded to our cry of help. We were experiencing temperatures in excess of 40 degrees celcius in our restaurant.
But following a quick phone conversation you were able to source equipment and labour to begin the install within 24 hours, no mean feat. Well done.
Your "Rapid Response Install team" were a tribute to Adcocks in the professional manner that they approached the task. Again well done.
Building and Environmental Systems Technician
Napp Pharmaceutical Group
I have used Adcock several times over the past two years at Premier Foods and found them to be both very reliable and competitively priced. The workmanship is first class and Adcock's engineers doing the installations have always been courteous and worked with very little supervision. Once the work has been assessed by the estimator it quickly translates into a trouble-free installation with follow-up calls to ensure the work went as planned.
In short they are skilled, knowledgeable and trouble free to use!
Project Manager, Food Projects
Adcock built the cooling room and installed the air conditioning system in our Loughborough distribution centre. It is the first job they have done for us and I was immediately impressed. I like their attitude, they have an excellent call-out system and there are not many refrigeration companies that will cover the whole country
I have used Adcock for the past seven years for our air cooling in all the Peterborough offices. I have always found them to be very helpful and efficient with their service. When calls are placed they deal with them and let me know if there is ever a problem with fixing any faults. I would have no hesitation in recommending them for any contracts in the future.
I must add that your team working at the park have been super ambassadors of your company. I am very pleased with their work and they have just got on with the job with no fuss whatsoever. I would have no hesitation in using or recommending your company in the future!
Gary Gough - Park Resorts Limited
The phrase ‘outstanding service’ is not one that I use often. However, I have to hand it to Adcock Refrigeration for the delivery of this project. Not only were the timescales extremely tight for design and mobilisation, but the construction period required precise co-ordination and project management to achieve successful delivery of the project.
The brief was not only to engineer a solution for the cooling of the space but the aesthetic appearance within the newly constructed Atrium was paramount. Theirs was an extremely effective solution with the School Governors and Diocese both praising the quality of workmanship and overall management of the scheme. From concept drawings to construction and final ‘as installed’ drawings, along with user training, Adcock Refrigeration delivered this project to exceptionally high standards.
DIRECTOR, DISPLAY ENERGY SOLUTIONS
Adcock have now carried out installations in eight of our office buildings and we are very pleased with the service which we have received. Some of the projects have involved working within occupied office floors and Adcock’s flexible approach, including out-of hours working, has ensured that our tenants have not faced any disruption.
MANAGING DIRECTOR. UNEX GROUP HOLDINGS LIMITED
We would like to say many congratulations to the team who did a superb job and worked very hard throughout the four weeks. A dedicated team, very conscientious and made many friends along the way.
They are a credit to your excellent company and everyone has told us what a great job your company has achieved.
New Earswick & District Bowling Club
Your engineers were absolutely fantastic; very clean and tidy and clearly knew exactly what they were doing. They also went above and beyond when neighbours voiced noise concerns; they were absolutely charming and diplomatic and said exactly the right things.
We also really appreciated your personal visit at the beginning of the job, to talk everyone through exactly what was going where.
I would like you to know how very pleased I have been with every aspect of your installation of the new air conditioning system for my offices here.
I am grateful for the considerable time and effort you went to when advising on my choice of system and the consideration and sensitivity you showed, unprompted, in arranging for the work to be done outside my normal working hours.
It was most reassuring to have the engineer introduced to us a couple of days before the work was done and his installation could not be faulted in any way. The engineers were polite and considerate at all times. What really stood out, though, was that the engineer maintained very high standards and was always prepared to spend the extra time to achieve a perfect result. He is a tremendous ambassador for your company.
Any work around my consulting room and dispensary is sensitive and this could have been very disruptive. In the event, your professionalism and that of your team made the whole process just about painless.
Dr Christopher J Corbin MRCS LRCP
Just a quick note to say thank you, to you and your team for the air con units that were installed last week.
I was very impressed with the whole job from start to finish.
Your engineers were very tidy and polite and were very professional.
Hugo Technology Ltd.
WOW! What an amazing engineer, not only polite and considerate to the working environment he was in, and understanding when we had to ask him to wait a few minutes while we sorted our rooms for him, but so thorough with his job. He has found some faults and rather than 'smoothing' over the system, he explained everything so fully that even I could understand what the problems were.
We have had engineers before but they have never been as thorough as this.
This gentleman is a credit to your company and I would hope that you would pass on our thanks for the work he has done as he certainly deserves this.
Consulting Tools Ltd
Adcock installed air conditioning units in my and a fellow director's offices recently. This was done in a very busy environment with a lot of our staff moving around the area and needing to talk to us. The Adcock's engineers were very sympathetic to the needs of our business, courteous and professional in their work. The units perform very well and have been great during the recent warm spell. Thanks very much for a job well done!
Cambridge Consultants Ltd
Your team have done a terrific job here at the Howard Group. Please do pass on my thanks to all those concerned. I had only good reports back from the team here. In particular they commented on the courtesy of the team and the way that they were operating so as to minimize any disruption. So thanks and a good job well done. In fact, I understand that we will be asking Adcock to quote for future works - can't say better than that!!
The Howard Group of Companies
Your installers throughout our project have been very professional. At all times they have been courteous, polite and always considerate to our working environment. Everybody at CBS has over the period of this week, commented on how effiicient they have all been. I am sure that you have references from numerous companies and we would be happy to add our name to that list.
CBS Office solutions